Why have I been charged?

If you received a charge from Wakelet and are not sure what it’s for, we’re here to help.

Here’s how to learn more about the charge. We’ll also help you avoid unexpected charges moving forward.

Check if you have more than one Wakelet account

If you signed up using different email addresses or using third-party accounts (like Google, Facebook, or Apple), it’s possible you have more than one account.

If the charge is for one of your accounts and you no longer need the active plan, here’s what to do.

Can’t log in to your account?

If you can’t remember your login details for your other accounts, you can reset your password from the login page.

Check if you’re charged earlier than you expected

Wakelet fees and payments follow the GMT timezone. To avoid unplanned charges, cancel your plan at least a day before it renews.

We charge you a day before your billing date. So if you’re on a monthly plan and your billing date is on the 31st, you’ll be charged on the 30th (and on the 28th in February).

Check if it’s a credit card authentication charge

Credit card authentication is the process of confirming the validity of your card with your issuing bank.

  • If you're setting up a credit card as a payment method, Wakelet may perform credit card authentication. Because of this, you may notice a small charge on your bank statement. This isn't an actual charge and won't be processed for payment.

Contact us for help

If you followed everything above and think your payment details were used for Wakelet purchases without your permission, contact the Support Team. 

If you received a charge but can’t locate the Wakelet account connected to it, here’s what to do:

  1. Tell us about the issue.
  2. Be sure to be as detailed as possible. This will help us find your account faster.
  3. Include the following in your ticket.
  • Invoice number 
  • A copy of the invoice you received (if possible)
  • Charge amount and date
  • Email addresses you might have used to sign up