My payment failed or didn’t complete

If your payments fail or don’t go through, it’s usually a problem with the card. Check the following for common issues and solutions.

Do you have sufficient funds?

Check your balance and make sure it’s enough to cover the payment. If you have one, use a different payment method. Learn more about our accepted payment methods.

Is your card expired or invalid?

Check if your card number and expiration date are correct. You can update your stored card details from Manage plan under Account settings.

Is your transaction authorised by your bank or card provider?

Please check with your bank or card provider to confirm if the transaction is authorised or not.

Is your card type supported?

Wakelet accepts the following cards:

  • American Express
  • China UnionPay (CUP)
  • Discover & Diners Club
  • eftpos Australia
  • Japan Credit Bureau (JCB)
  • Mastercard
  • Visa

Is your card activated?

If it’s a new card, please make sure it’s activated.

Are online/international purchases enabled?

Ask your bank or card provider if you can use your card for online and international purchases.

Is your card allowed to make transactions in suggested currency?

We detect your currency based on your location. Check that it looks correct and that your card is allowed to make transactions in that currency.

Is your billing address’ country and Postcode correct?

If you’ve provided a country and/or Postcode during payment, please check that they’re correct. Note that Postcodes should be provided for US addresses only.

Is the VAT number you’ve provided supported?

If you provided a VAT number during the payment process, check if your country is supported. Wakelet currently supports VAT numbers only for the following countries:

  • Great Britain
  • Spain
  • Italy
  • Netherlands
  • France
  • Germany

If your payment for a Wakelet plan failed

You won’t immediately lose your content or premium features. Next time you log in, you’ll see a reminder to update your payment details and retry the payment.

Still having failed payment issues after checking everything above? Please contact your bank or card provider to help solve this.