My payment failed or didn’t complete

If your payments fail or don’t go through, it’s usually a problem with the card. Check the following for common issues and solutions.

Check your balance and make sure it’s enough to cover the payment. If you have one, use a different payment method. Learn more about our accepted payment methods.

Check if your card number and expiration date are correct. You can update your stored card details from Manage plan under Account settings.

Please check with your bank or card provider to confirm if the transaction is authorised or not.

Wakelet accepts the following cards:

• American Express
• China UnionPay (CUP)
• Discover & Diners Club
• eftpos Australia
• Japan Credit Bureau (JCB)
• Mastercard
• Visa

If it’s a new card, please make sure it’s activated.

Ask your bank or card provider if you can use your card for online and international purchases.

We detect your currency based on your location. Check that it looks correct and that your card is allowed to make transactions in that currency.

If you’ve provided a country and/or Postcode during payment, please check that they’re correct. Note that Postcodes should be provided for US addresses only.

If you provided a VAT number during the payment process, check if your country is supported. Wakelet currently supports VAT numbers only for the following countries:

• Great Britain
• Spain
• Italy
• Netherlands
• France
• Germany

You won’t immediately lose your content or premium features. Next time you log in, you’ll see a reminder to update your payment details and retry the payment.