1. Help Center
  2. Creating, Curating and Collaborating on your Collection

Collections are not publishing

You’re having trouble publishing a collection to the web.

If you cannot publish your collection, it might be due to the system detecting content that's considered inappropriate or resembles spam.

  1. Review Your Content: Before trying to publish again, closely inspect all the content within your collection, including text and images.

    • Inappropriate Wording/Content: This includes, but is not limited to, offensive language, hate speech, explicit content, or any content that violates our platform's terms of service.

    • Spam Content: Any repetitive, misleading, or unrelated content that doesn’t provide value or is meant to deceive users is categorized as spam.

  2. Remove Suspected Content: If you find any content that could be deemed inappropriate or spam, remove or modify it.

  3. Attempt Republishing: Once you have made the necessary changes, try publishing the collection again.

If you've thoroughly reviewed and modified your content but still cannot publish, there might be other issues at play.

In such a scenario:

  1. Email Support:
    • Send an email to our support team.
    • Use the subject line: Banned Collection.
    • Include a link to your collection in the body of the email. This will help our team quickly assess and address your issue.

Our support team will review your collection and provide guidance on the next steps. We appreciate your patience and understanding as we strive to ensure a safe and respectful environment for all users.